I assumed there for being a policy for overweight individuals. I was up towards the window the whole journey.I paid out for my seat but because it turned out I really didn’t have a person. Using the Previous Piedmont even now traveling thinking American would do improved, sad throughout.
Me and my spouse had to encounter a servicing situation for the airport, traveling from JFK to MIA (AA2299),on account of which we needed to change the flight .After conveying The problem to the pink jacket AA employee, the flight was adjusted, and we ended up sure to be seated inside the top quality as we had been alleged to on the initial flight (my spouse is seriously Expecting).
Attempting to transform a reservation date for the last 3 days/nights. Every agent We have now gotten has either transferred us out of our connect with generating An additional hours wait around or has hung up on our call.
Hi，I needed to check with questions on provide a cat from the U.S. to China, so I termed your Chinese service. The girl termed Annie picked my telephone. I requested my problem and he or she reported ” there is absolutely no way” I reported an individual informed me it is feasible. She explained ” They may be lying” she did not give me any rationalization. I made a decision to call yet again, another female answered my connect with.
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My Mom experienced a worst practical experience with AA flight.my Mom is eighty one yrs.old lady who won't talk English.We asked for wheelchair assistance on account of her arthritis along with a language issue.We had reconfirmed out ask for just before her departure and a couple of days prior to all collectively four times.At DFW airport she needed to alter plane.She received off the airplane and was instructed to wait for a wheelchair assistance.Right after waiting around long time nobody came to help her.Resulting from not getting a wheelchair support on time she skipped her connecting aircraft to N.J.Someway she manage to secure a aircraft but not until eventually up coming morning.Agent was helping her to make an arrangement for her to remain right away with the Airport.
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I'm sorry to claim that our working experience at the AA counter in Newark was fewer than stellar – Of the two purchaser service reps on the counter helping travellers examining in, one particular dedicated her time and energy to ONLY Firstclass travellers, and one other lady looked as if it would do as very little as you possibly can – as well hectic stressing about what everyone else was undertaking – all apart from what she could possibly be executing! As the road grew longer, the significantly less interested she turned, and her Angle was horrific – It took us much less time for you to get into the Airport than it did standing in line to examine in! (around one hour with only four men and women in front of us). By the time we stepped up on the counter – a completely new agent bought on board – we needed to “tranquil ourselves down” – you could picture how the opposite forty or so persons started to sense powering us! As you continually attempt to tell us, you “treatment” in regards to the passenger, and this particular person could use a little Frame of mind adjustment – or uncover her Yet another situation!
in no way at any time gained this kind of inadequate service and a company that only doesn’t care about there paying consumers
AA misplaced my baggage in Miami by not possessing it with me on my flight to Talahassee, Fl and Once i lodged a criticism they gave me a file locator to check status. It took 3 times for getting my luggage and I needed to vacation to Panama Metropolis Aprt to get my baggage following Tallahassee Aprt got it and sent it to Atlanta then to Computer system by Delta.
Get your CEO’s to read about repeat business enterprise and afterwards they can understand why They can be regularly not creating the bottom line. I can Actually state that I’m by no means reserving with all your airline yet again. many thanks, Sincerely
My Close friend of mine booked my Mother a reservation from haiti to miami fl I paid her $300 to buy me the fares however she didn't instructed me the flight are going to be booking on the nonrevenue flight it was a ridicullus second for all of us, quesion I've If your seat isn't ensure why did she took The cash from me
I've normally been a faithful shopper to AA and do not feel any of your respective consumers need to be handled On this way!
I actually strongly usually do not need to fly with American Airways ever all over again, their consumer service is Awful!!! I used to be with a flight on Monday from Miami, Florida to Norfolk, Virginia and had to worst lay above. Why on the earth do I need to fly to New York to go back to Virginia. My battle was suppose to leave Miami International to Laguardia at 5pm. The flight was to begin boarding at four:30pm they usually created an announcement that their could be a 15 minute hold off And that i went to your right here counter to inquire the agent if I used to be about to make my connection and she informed me I could be wonderful. The reason I checked on my connection was for the reason that my lay over wax only 58 minutes. We’ll we boarded the flight so I thought I will be good to capture my link bug that was so we sat on the aircraft for over and hour while they mounted many of the required to correct. They did not give anybody the prospect to try and make alternate journey which was Unquestionably wrong. I was in Miami for my brother’s funeral because Thursday. My partner performs two work and he had to take off from operate Thursday, Friday and Monday from equally Careers. I also needed to consider off myself. The flight finally took off And that i skipped my connection.